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1. Introduction
11bad (https://11bad.biz) is a Bangladesh-based online Sports Betting and Live Casino platform. We place the highest importance on the privacy of our users. This Privacy Policy clearly explains what types of data we collect, how that data is used, and what rights you have.
By using the 11bad website or mobile platform, you are considered to have accepted this Privacy Policy. Please read it carefully before using the site.
Important: This Privacy Policy applies to 11bad's
Terms & Conditions' Applicable alongside each other — both are complementary.
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2. What Information We Collect
Various types of data are collected when you register and use 11bad. A detailed breakdown is provided below.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Full name, date of birth, national ID number |
Account Verification (KYC) |
| Contact Information |
Email, mobile number |
Login, Notifications & Support |
| Payment Information |
Mobile Pay / Nagad / Rocket Number |
Deposit & Withdrawal Process |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Usage Data |
Betting history, session duration, preferred games |
Service Improvement & Personalized Experience |
| Location Data |
Country, city (estimated from IP) |
Compliance with Regional Regulations |
We only collect information that is strictly necessary. No excessive or irrelevant personal data is requested.
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3. How We Collect Your Data
11bad collects data in several ways — including information you provide directly and data collected automatically.
- Registration Form: Information you provide directly when creating your account.
- KYC Verification: Documents uploaded for identity and address verification.
- Payment Processing: Payment information collected during deposits and withdrawals.
- Cookies & Tracking Tools: Automatically collected while browsing the site.
- Customer Support: Information you provide via chat or email.
- Third-Party Verification Services: From accredited institutions for identity and address verification.
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4. Purpose of Data Use
11bad uses your data only for the specific purposes outlined below — nothing more.
- Creating, managing, and verifying your account.
- Providing betting, payment, and gaming services.
- Preventing fraud, money laundering, and other illegal activities.
- Fulfilling legal and regulatory obligations.
- Providing customer support and resolving issues.
- Keeping you informed about new offers, promotions, and updates (with your consent).
- Analyzing data to improve the platform experience.
- Monitoring usage patterns to promote responsible gaming.
Marketing Communications: If you no longer wish to receive bonus or promotional emails, you can unsubscribe at any time through your settings or by contacting support.
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5. Data Sharing & Third Parties
11bad does not sell your personal data. However, information may be shared with trusted third parties under specific circumstances.
- Payment Processors: For transactions processed through payment gateways such as Mobile Pay, Nagad, and Rocket.
- Identity Verification Services: Accredited institutions for completing the KYC process.
- Technology Partners: Service providers essential to platform operations.
- Legal Authorities: Under court order or legal obligation.
Please Note: Information shared with third parties is used solely for its stated purpose, and those parties are also bound by confidentiality agreements.
Only the data necessary to operate games — such as session data — may be shared with our game software providers.
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6. Cookies & Tracking
11bad uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Performance Cookies: To monitor site speed and performance.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To understand which pages are used most frequently.
Cookies can be disabled through your browser settings, though doing so may affect certain features on the site.
11bad does not use third-party advertising network tracking cookies that could track you across other websites.
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7. Data Retention & Security
11bad uses industry-standard technology to protect your data, with security measures in place at every level.
- All data transmissions are secured with 256-bit SSL/TLS encryption.
- Payment information is stored on a separate, secured server.
- Regular security audits are conducted on our servers.
- Staff are granted limited and controlled access only.
- After account closure, data may be retained for up to 5 years as required by law.
In the Event of a Data Breach: In the event of a data breach, 11bad will notify affected users as quickly as possible and take all necessary steps to address it.
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8. Your Rights
Under 11bad's privacy policy, you have a number of rights regarding your personal data. To exercise any of these rights, please contact our support team.
- Right to Know: You may request to see what personal data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: In some cases, you may request that the processing of your data be restricted.
- Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
- Right to Portability: You can request a copy of your data in a specified format.
Certain data may need to be retained for legal obligations or investigative purposes. In such cases, immediate deletion of all data may not be possible.
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9. Privacy of Minors
11bad strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.
- Age verification is carried out at the time of registration.
- Identity verification may be requested in cases of suspected activity.
- If any minor's data is collected inadvertently, it will be deleted as soon as we become aware of it.
If parents believe their child is using 11bad, please contact our support team immediately.
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10. Policy Changes
11bad may update this Privacy Policy as needed. If any significant changes are made, you will be notified via a site notice and your registered email.
- The date of any changes will be shown under the "Last Updated" section at the top of this page.
- Continued use of the site after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
Checking this page regularly will keep you up to date with the latest Privacy Policy.
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11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the channels below.
- Live Chat: Click the chat button on the website (24/7 support in Bangla).
- Email: support@11bad.biz
When submitting a data request, please use your registered email address or mobile number for account verification.